Govt’s CPGRAMS becomes one of world's largest digital public grievance redressal platforms
New Delhi, Aug 9 (IANS) The Centralised Public Grievance Redress and Monitoring System (CPGRAMS), has emerged as one of the world's largest digital public grievance redressal platforms over the past decade. Through sustained reforms, technological innovation and a strong focus on citizen satisfaction, the platform has transformed the way citizens engage with government institutions, an official factsheet said on Sunday.